We can understand our customers because we are all customers too.
When we put ourselves in the customer’s shoes, we make a human connection and help others feel like they matter, a hallmark of great customer service. Empathy is a powerful people skill and one that can be learned and developed.
Participants will learn how to better express empathy, gather ideas to cultivate more empathy, and connect empathy to quality customer service.
On November 12, as part of the new Lunchtime Learning series co-sponsored by the Stillwater Chamber of Commerce and Meridian Technology Center, Bonnie Cain-Wood will present, “Walk a Mile in the Customer’s Shoes: Providing Empathic Service.”
During this session, Cain-Wood will teach you how to better express empathy, gather ideas to cultivate more empathy, and connect empathy to quality customer service.
Bonnie Cain-Wood loves sunshine, movies, the color yellow and being a redhead. She serves as Manager of Library Communications at her alma mater, Oklahoma State University, where she earned a Bachelor of Science in environmental science and a Master of Science in mass communications. Bonnie stumbled upon a career in public relations after a life-changing afternoon washing dirt. She has worked in communications for more than a decade, specializing in education, libraries and the arts. Bonnie became accredited in public relations in 2007. Now, she enjoys mentoring students and sharing her skills and experience with others.
Lunchtime Learning sessions are held from 11:30 a.m. to 1:00 p.m. on Meridian’s campus. Registration is $15 per session and includes lunch. For more information or to register for the upcoming Lunchtime Learning series visit meridiantech.edu/lunchtime or contact Marcy Luter at firstname.lastname@example.org, (405) 377-3333 ext. 297 or toll-free at (888) 607-2509.