Tech Support - Meridian Tech

Tech Support

Phone Skills for Tech Professionals

March 4th   8:00 AM – 12:00 PM   Th

Great customer service includes not only your technical expertise, but your ability to listen and communicate effectively with your customers on the phone. In this interactive class, you will discover how attitudes, assumptions and behavior impacts your customers, identify signals for better communication, discover techniques for managing expectations, utilize productive strategies to diagnose issues, and identify tips for conversing with an angry customer.

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