Desktop Support Technician - Meridian Tech
Desktop Support Technician

Primary Function

Provide quality customer service surrounding Company values and policies; greets and serves customers with the highest degree of courtesy and professionalism; serves as an escalation point for IT Specialist I and II technicians; responds to end-user issues via telephone or escalated help desk tickets; installs, configures and tests desktop/server hardware and software; partners with other departments to implement new programs or provide technical assistance; coordinates with corporate IT resources to understand and minimize the impact of potential widespread issues; supports and maintains IT managed network infrastructure in coordination with enterprise network team. Including but not limited to, systems management, upgrade, patching, and troubleshooting; supports and maintains IT managed server infrastructure in coordination with enterprise systems team. Including but not limited to, systems management, upgrade, patching, and troubleshooting; and, performs other duties as assigned

Required Skills

Bachelor’s degree in Computer Science or similar degree preferred or the equivalent combination of education and job experience

· Experience with supporting ICOMS billing system or similar systems preferred

· Minimum three to seven years of basic hardware/software troubleshooting and problem resolution desirable

· Minimum three to seven years of enterprise level technical support experience preferred within a Microsoft and Cisco environment

· Minimum three to seven years of progressively responsible experience with computer hardware, Microsoft server platforms or Cisco networks within an enterprise environment

· Appropriate valid driver’s license and a good driving record

· Microsoft technical certification for current Windows OS (or acquire within the first 12 months of employment)

· Vendor hardware certification(s) (or acquire within the first 12 months of employment)

· Ability to visualize and troubleshoot complex issues remotely

· Experience using help desk ticketing systems

· Experience with Active Directory user and group administration

· Experience with Windows OS, Microsoft Office, Internet browsers and Email clients Working knowledge of systems hardware, printers, scanners and other peripheral devices

· Ability to work independently with minimum guidance as well as within a team environment

· Ability to detect problem areas and recommend solutions for local and remote users

· Ability to comply with all Company implemented safety procedures

· Effective communication and customer service interaction skills with users to interpret their needs efficiently and professionally

· Excellent analytical and organizational skills

· Other industry standard certifications as specified

· Willing to learn

Hours

8:00AM-5:00PM

Salary Range

$45,000-$50,000

Application Process/Contact Information

Kimberly Hughes – 832-740-4334
Company Location is Stillwater, OK