Primary Function

The primary function of the Customer Service Associate (CSA) Front End is to assist customers with all of their shopping needs. The CSA
Front End is required to respond to customer inquiries and support them throughout their shopping experience including promoting
customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales
and returns by operating a cash register, handling internet and pick-up orders, looking up merchandise information for price matches, and
providing assistance to other team members as needed. The CSA Front End is also responsible for addressing customer complaints over
the phone and in person. The CSA Front End is expected to maintain a safe and secure work environment by conducting daily safety
reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA Front
End is responsible for completing all other duties as assigned.

Required Skills

Acting with Honor and Character: Integrity and Ethics
Administrative Ability: Administrative Ability; Computer Use; Form, Report, and Log Completion
Arithmetic Computation: Arithmetic Computation
Basic Equipment Use/Assembly: Equipment Operations
Being Organizationally Savvy: Organizational and Department Knowledge
Communicating Effectively: English Language Proficiency; Telephone Etiquette; Verbal Communication; Written Communication
Conscientiousness/Inspection/Detail Orientation: Attention to Detail; Dependability
Customer Service: Customer Need Identification (Curiosity); Customer Service Orientation
Decision Making: Decision-Making; Problem Solving
Demonstrating Personal Flexibility: Adaptability/Flexibility; Learning; Stress Tolerance
Focusing on the Bottom Line: Accountability; Initiative
General Product or Service Knowledge: General Product and Service Knowledge
Getting Organized: Multi-Tasking; Planning and Organizing; Time Management
Keeping on Point: Sense of Urgency
Loading/Receiving: Loading
Managing Diverse Relationships: Diversity Awareness
Policies & Procedures: Lowe’s Policies and Procedures; Lowe’s Safety and Loss Prevention Policies and Procedures; Return and Exchange
Policies; UPC Tags
Quality Awareness: Quality Awareness
Reading Comprehension: Reading Comprehension
Register Activities: Cash Handling; Register Operation; Transactions
Relating Skills: Interpersonal Skills; Listening; Sociability; Teamwork
Safety Orientation: Safety Orientation
Sales/Selling Orientation: Lowe’s Credit Programs; Lowe’s Sales Programs


varies based on needs

Salary Range

based on experience, minimum $10.00 an hour

Application Process/Contact Information

Apply at