Why Workplace Ethics Matter, January 28th from 11:30am to 1pm
Presenter: Kim Poff
Most of us see strong black-and-white boundaries when it comes to legal or illegal activities, but ethical boundaries can be a bit trickier to navigate. The middle zone is usually gray, and we must regularly rely on our own interpretation of what will maintain trust between everyone involved. This session will dive deeper into why ethics matter in today’s business climate, and how you can steer through the challenges to make decisions that honor your principles and demonstrate respect to those around you.
Pause Before You Post: Social Media Best Practices for Professionals, February 11th from 11:30am to 1pm
Presenter: Cara Adney
Social media gives us a highly public outlet to air our opinions, which has blurred the lines between people’s personal and public lives. But how do your off-duty posts affect your identity at work and to your clients? This session will offer strategies to avoid controversy, monitor your connections, avoid oversharing, and do damage control when something goes awry. Plan to attend and ensure your online presence is an asset, not a liability.
Negaholics Anonymous, February 25th from 11:30am to 1pm
Presenter: Anna Irwin
If phrases like ‘that’ll never work’, or ‘things are terrible around here’ sound familiar, chances are you deal with negaholics on a regular basis. Individuals who are addicted to negative thinking can slow projects to a grinding halt and destroy team spirit, making everyone around them miserable. Learn how to transform negative attitudes into positive behaviors to reduce your stress and increase your job satisfaction.
Recruiting Talent When the Labor Market’s Tight, March 10th from 11:30am to 1pm
Presenter: Dr. Rebecca Eastham
Are on the hunt for a new employee? Your ideal candidate is most likely employed elsewhere, and he or she has multiple opportunities to consider. Because of this, you need to utilize some specific strategies to sell your company and what you have to offer. This engaging panel discussion, complete with retail, manufacturing, health care and tech company representatives, will explore how local employers are reaching people when they have an opening, how different organizations play to different generations, how to write job descriptions that resonate, and how your business can make a positive impression on an applicant through the whole process.
The Alter Ego Effect: The Power of Secret Identities to Transform Your Life, March 31st from 11:30am to 1pm
Presenter: : Bonnie Cain-Wood
Before stage fright, impostor syndrome, emotional baggage, and the other dubious gifts of adulthood, everyone pretended to be a superhero, a favorite athlete, an inspiring entertainer, a nurse, a firefighter, a lion or whatever captured their imagination. And yet, that natural creativity is slowly squeezed out of us because we think it's 'time to grow up.' But what if you could tap into imagination to unleash a new version of yourself, ready-made to live your best life? While anyone attempting ambitious things faces adversity, resistance and challenges, this session based on the book by the same name will challenge you to ask a new question: "Who or what needs to show up to make your success inevitable?" You may not be using those traits in the moments when you need them the most, so come and learn how to activate the power already nested inside of you.
Coaching Underperforming Employees, April 14th from 11:30am to 1pm
Presenter: Amie Haar
As a leader, underperformance isn’t acceptable. It’s exasperating, time-consuming, and deflating to your colleagues. But what do you do when a teammate isn’t performing up to snuff? How do you help turn around the problematic behavior, all while maintaining their dignity and your sanity in the process? This session will explore the core components of successful workplace coaching, so you can boost accountability and performance for everyone involved.
Is the Customer Always Right? How to Deal with Angry Customers, April 28th from 11:30am to 1pm
Presenter: Anna Irwin
Customers can be irate or belligerent for a variety of reasons – some justified, some not. How you respond can make the difference between someone who feels satisfied with the resolution, and one who is so furious they bad mouth you on social media. This session will highlight the most common causes of customer drama, and then share best practices for diffusing them, so both you and the customer can walk away feeling good about the experience.
If paying with credit card, please call Bursar office at 405-377-3333 ext. 322.
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