Your Self-Talk Matters: Why Saying Is Believing August 13, 11:30am to 1:00pm
Presenter: Anna Irwin
It’s been estimated that you think between 20,000 and 70,000 thoughts a day, and all that inner dialogue adds up! Research reveals that self-talk can have a huge impact on personal success, but what steps can you take to harness this ongoing battle in your brain? This session will explore strategies to bring self-awareness to your inner voice, and will offer realistic ways to shift your perspective so you can harness the science behind self-talk, once and for all.
Put Your Best Voice Forward – August 23 from 11:30am to 1:00pm
Presenter: Rena Cook
The minute you open your mouth, others begin to form opinions about you. Your voice’s clarity and quality, as well as how you manage your body, connect to your confidence and your perceived leadership potential. So what can you do to make yourself sound and look more professional, prepared and competent? This session will help you understand how the voice works and lays out techniques for daily practice that can have immediate and lasting change. You will learn how to free your body of tension, stand tall and balanced, enunciate effectively, and control performance anxiety and your voice’s power with deep breathing. Attend to learn strategies and techniques to share your message confidently, because you deserve to be heard!
When Coaching Doesn’t Cut It – September 10 from 11:30am to 1:00pm
Presenter: Kim Poff
Nothing spikes a manager’s anxiety level quite like having to terminate a team member. Sometimes, though, it’s the best thing you can do for your organization, as well as the employee’s long-term success. So how do you let someone go with compassion and dignity, and respectfully protect your business in the process? This session will outline a step-by-step process to help you manage your nerves, so you can make the best of a highly challenging situation.
Push Play: How to Use Podcasts for Professional Development and Personal Growth – September 27 from 11:30am to 1:00pm
Presenter: Cara Adney
There are more than 700,000 podcasts available for download. Are you taking advantage of them? If not, you’re missing out on the best personal and professional development money can’t buy!
If you’ve ever considered listening to podcasts but aren’t sure where to start, this session will cover what podcasts are, benefits of listening to them, what you need to access a podcast, how to find shows you like and tips on how to carve out time to enjoy them. Learn to Push Play and bring the world of podcasting to your ears!
Free to Focus: Incorporating Paper Planning in Your Digital Life – October 8 from 11:30am to 1:00pm
Presenter: Marcy Luter
In the whirlwind of busyness, it can be easy to get swept up in technology and lose sight of our major goals and priorities. It gets tough to filter the important from merely urgent, and soon weeks feel crammed with no real achievement to show for your effort. If this sounds like you, the last thing you need is another mobile app or desktop program to help keep your life on track. Incorporating paper planning into your healthiest digital routines can create a hybrid system that will help you focus on your most important roles and goals. This class will guide you to determine: why switching to paper might be a solution; what you need a planner to do; how to choose one that exceeds your expectations; ways to incorporate it into your real life; how to transition strategically to a new set of powerful habits so you can continue to successfully use your new tool. Samples of several popular planners will be available so you can review them in person.
Listen Up: Learning to Listen in a Noisy World – October 25 from 11:30am to 1:00pm
Presenter: Ron Duggins
The art of listening is a critical component of communication, but we rarely receive targeted training on the topic. The strength of your skillset can make or break your career, and improving your ability to hear what others are saying will enable you to be a more effective leader, coach and colleague. This session will explore the vital skill of listening – why it’s so critical, strategies to overcome common distractions in meetings, presentations and other scenarios, and how to reflect what you hear to strengthen relationships.
Walk a Mile in the Customer’s Shoes: Providing Empathic Service – November 12 from 11:30am to 1:00pm
Presenter: Bonnie Cain-Wood
We can understand our customers because we are all customers too. When we put ourselves in the customer’s shoes, we make a human connection and help others feel like they matter, a hallmark of great customer service. Empathy is a powerful people skill, and one that can be learned and developed. Participants will learn how to better express empathy, gather ideas to cultivate more empathy, and connect empathy to quality customer service.
If paying with credit card, please call Bursar office at 405-377-3333 ext. 322.
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